Privacy Policy

Pearloc International operates int.pearloc.com and is committed to protecting your personal data. This policy explains what information we collect, why we collect it, and how we use and protect it.

By using our website you agree to the practices described in this policy. If you have any questions, please contact us at [email protected].

We collect the following categories of personal data:

• Identity & Contact: Full name, email address, phone number.
• Delivery: Shipping address including city, state, postal code, and country.
• Payment: Payment card details — processed securely by Stripe. We never store card numbers.
• Technical: IP address, browser type, device information, pages visited, and time spent on site.
• Communications: Messages and enquiries you send to us.
• Newsletter: Email address if you subscribe to our mailing list.

We use your personal data only for the following purposes:

• — Fulfilling, processing, and delivering your orders
• — Processing payments securely via Stripe
• — Sending order confirmation and shipping update emails
• — Responding to your customer service enquiries
• — Sending marketing communications (only with your consent, which you may withdraw at any time)
• — Improving our website and user experience through analytics
• — Preventing fraud and ensuring the security of our platform

We share your data with carefully selected third parties only where necessary to operate our business. We do not sell your personal data.

• Stripe: Secure payment processing. Stripe's privacy policy: stripe.com/privacy
• Meta (Facebook): Advertising and conversion tracking via Meta Pixel.
• Google: Website analytics via Google Analytics (anonymised data).
• MongoDB Atlas: Secure cloud database hosting of order and account data.

Your personal data may be transferred to and processed in countries outside of your own, including countries that may have different data protection laws. We take appropriate safeguards to ensure that your data is treated securely and in accordance with applicable data protection legislation for any such transfers.

Order and transaction data is retained for a minimum of 7 years for legal, tax, and accounting purposes. Marketing preferences are retained until you unsubscribe. Account data is retained for as long as your account is active or as necessary to provide services.

You may request deletion of your personal data at any time by contacting us at [email protected], subject to our legal retention obligations.

Depending on your location, you may have the following rights regarding your personal data:

• — Right of access — obtain a copy of the personal data we hold about you
• — Right to rectification — correct inaccurate or incomplete data
• — Right to erasure — request deletion of your data ("right to be forgotten")
• — Right to restrict processing — limit how we use your data
• — Right to data portability — receive your data in a structured, machine-readable format
• — Right to object — object to processing for marketing purposes at any time

To exercise any of these rights, email [email protected] with your request. We will respond within 30 days.

We use cookies and similar tracking technologies on our website. Please see our Cookie Policy for full details on the cookies we use and how to manage them.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. All payment processing is handled by Stripe under PCI DSS compliance. Our website uses SSL/TLS encryption for all data transmissions.

For any privacy-related questions, requests, or concerns, please contact us at [email protected].